Documentación

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This page and its sub-pages are the user documentation for the Tixys booking engine. Its target audience are long-distance bus operators selling tickets via Tixys.

Contenidos

General informationGeneral information about the Tixys booking engine.
The Booking ProcessThe booking process is the heart of your ticket selling activities. This page gives an overview of what your customers will see here.
Registering and Starting a Ticket ShopRegistering and starting a Tixys shop is very easy. Just a few steps, and you can start selling tickets.
The Administration AreaGeneral usage guide for the administration area of your Tixys shop.
Shop SettingsSettings configure the behaviour of your shop and contain general information about your business and your services. This page explains all the configurational settings of a Tixys shop.
Users and RolesUser management, user groups and roles/capabilities.
Stations, Routes and Other BasicsStations and routes are the basic timetable object types of your shop. Learn how they work and how they interact with other object types.
Creating and Managing TimetablesTimetables contain the information of all the tours offered by an operator.
Defining prices for single-ride and multi-ride ticketsPrice models define the ticket fares and the availability of different tariff types through different channels.
Multi-ride Tickets and ReservationsBeneath the common single-ride tickets, Tixys allows creating arbitrary types of “multi-ride tickets”, with specific parameters for the validity period and the amount of available trips.
Price Differentiation with ChannelsUse “channels” to implement price discrimination for different markets. For example, post-paid agencies can sell at slightly higher prices to include their commission.
Yield Management with Discount ModelsYield management is a strategy to maximize revenue. Tixys implements yield management through so-called “discount models”, which are rule sets for dynamic pricing.
Managing Booked Tickets and PaymentsOnce you are selling tickets, you will want to view and manage existing ticket bookings and payments.
Handling customer support requestsEach business will face situations where customers have problems with its services. Especially when money is involved, customers will value immediate help. On this page, we will go through a few common customer support screnarios and discuss fraud protection.
Utilisation management and DispositionIf you see higher or lower demand than you’ve expected on a given tour, you can react by assigning a different vehicle or adding more tours.
Validating and Selling Tickets on Board with the Tixys BusAppThe Tixys BusApp allows your bus drivers to validate tickets during boarding and to check them in. It also allows selling tickets on board.
Post-paid Agency SalesAgencies, such as tourist offices, can sell tickets and collect money on behalf of you.
Deep Links to Stations and ConnectionsA “deep link” is a direct link on a station or connection search which you can embed into your website or other external web pages.
Affiliate Sales and Conversion TrackingAllow external affiliate partners to earn money on a pay-per-sale basis by embedding ads with deep links into their website.
Partner Accounting and ReportsAnalyze the turnover generated by your partner agencies and affiliates, and get the total overview of the turnover generated by your shop.
Coupon and Voucher CampaignsVouchers are individual credit for customers, to be used for marketing or customer relations. Coupons codes can be issued to customers to grant generic discounts, for example to promote a certain offer.
Newsletter SubscriptionsCustomers can subscribe for the operator’s newsletter, the collected mail addresses can be used to send out newsletter mailings.
Webservice API and SDKGeneral information and usage examples regarding the Tixys webservice APIs and the Software Development Kit (SDK).
Frequently Asked QuestionsCommon questions that may come up when operating a Tixys shop. They are based on recurring questions we have collected during the past years.
GlossaryThis page explains specific terms and concepts that are used on the Tixys booking platform and in this documentation.

Legal notice

This documentation does not constitute an offer, all information is provided as-is, with no warranty whatsoever. It is possible that, since the last update of the documentation, features have been added, modified, or removed from the platform.

Tixys cannot be held liable for any damage or loss of profits caused by using this documentation. Recommendations which go beyond the description of the usage of this platform, especially if they concern legal or financial aspects, shall be understood as mere suggestions, without any imperative character.

Please note: This documentation covers the “Free” as well as the “Premium” version of Tixys. Should there be any differences between the two versions, there will be a box at the top of the page, explaining them.

If you have questions or feedback about this documentation, please contact us.