This page explains specific terms and concepts that are used on the Tixys booking platform and in this documentation.

Free vs. Premium

Please note: Some of the terms and features described here are only available in the “Premium“ version.

Administration areaA part of the shop with restricted access where the operator and his employees manage the services offered through the booking area.
AffiliateA website, usually a travel search engine, displaying the operator’s connections to their customers. If a customer clicks on such a connection, he is forwarded to the operator’s shop. If this generates a sale, it will be associated with the affiliate.
Affiliate saleA sale that has been generated through an affiliate. The operator and the affiliate are both able to see the exact amount of generated turnover.
AgencyA company that sells tickets on behalf of an operator on a post-paid sale basis, usually in a point of sale. An online travel agency is a special type of agency.
AgentA system user who is an employee of an agency and has the privilege to perform post-paid sales.
BookingA collection of tickets that have been bought with one shopping cart
Booking areaA part of a shop where customers can buy tickets, make reservations, perform the checkout process, read the operator’s Terms of Service or subscribe to the operator’s newsletter.
Booking processThe process of putting tickets into the shopping cart and going through the checkout process, to buy and instantly obtain these tickets.
BusAppAn Android application that can be used to validate and sell tickets during boarding.
CapabilityA particular privilege of a system user, allowing to perform a certain task in the system.
ChannelA class of tariffs used for price differentiation across different ways of distribution.
Checkout processThe process of paying for a shopping cart and providing customer information. At the end of a successful checkout process, the customer receives one or more tickets.
ConnectionThe trip of one or more passengers from a departure station to a destination station, with one or more legs. A connection with more than one leg is a transfer connection.
CouponA generic discount code which can be used during the checkout process to reduce the booking price.
CustomerA person who is buying tickets in an operator’s shop and is not a system user.
Discount modelA rule set which is applied to a base tariff and grants immediate discounts on tours with low utilisation.
DispositionThe provisioning of vehicle types of a tour, especially in order to match the expected or actual utilisation.
General Transit Feed Specification(abbr. GTFS) An open specification for the exchange of timetable and fare data, developed by Google. Operators can submit their GTFS feeds to Google.
Invoice numberA platform-wide identifier, making each valid ticket a fully qualified invoice. It consists of the shop ID and the numeric part of the ticketcode.
Lead timeA period of time that indicates how many minutes before the departure of a tour tickets may be booked. For example, if a tour departs at 11am and the lead time is 60 minutes, then tickets cannot be booked after 10am. This restriction does not apply to users with Bus driver, Customer support or Administrator privileges.
Leg(also: section) A part of either a relation, a connection or a tour, delimited by a start and a destination station.
MarketerA Tixys partner company, acting as an affiliate or an online travel agency, which gets global access to timetable and fare information in order to market operators' services to customers.
Mobile deviceAn Android device, usually a phone or tablet, used by bus drivers to see booked tickets during boarding. May be combined with a special mobile printer in order to also sell tickets in the bus.
Multi-ride ticketA ticket type which allows a customer to make multiple trips, in combination with reservations. Multi-ride tickets are limited to a certain period (e.g. “monthly pass”) or a fixed number of rides (e.g. “10 rides pass”).
MultilingualSome object properties like station names are to be entered in all languages supported by your shop.
ObjectThe technical term for an entity that constitutes an operator’s service, such as a station, a route, a system user or a ticket. Objects are managed in the administration area. An object has usually a platform-wide identifier (ID), a status (active/inactive/deleted) and a name.
Object propertyThe technical term for a feature of an object. For example a station object has properties such as a name, a timezone and a geographical location.
Online travel agency (OTA)A website or web service selling tickets for lots of travel companies on a post-paid sale basis.
OperatorA company that owns one or more Tixys shops for selling tickets, and is primarily responsible for all services offered through the shop.
PartnerA user or company who helps an operator selling. Partners are either affiliates or agencies/agents.
PassengerA person making a trip. A customer can book tickets for one or more passengers. Passenger types are defined and displayed as tariff types.
Payment methodA method to make an online payment, such as credit card, PayPal or direct debit.
Payment service providerA web service which allows collecting money through different payment methods from customers.
Point of sale(abbr. PoS) An office where tickets can be bought, with personal service. The bus can also be a point of sale if the bus driver sells tickets during boarding.
Post-paid saleA ticket sale where the money is collected by an agent or an online travel agency, and is later paid out to the operator. The operator and the agent/OTA are both able to see the exact amount of generated turnover.
Price componentA part of the ticket price that is due in one country, with a certain VAT percentage. Most tickets have only one price component, but if the connection spans across several countries, it may be necessary to pay taxes in each one of them, hence the ticket will have two or even more price components.
Price differentiationA pricing strategy where the same product is offered at different prices in different markets. One reason for this may be to include distribution costs in the final price. Another reason may be that customers in a certain market are very price sensitive, and the seller decides to sacrifice a part of the margin in favour of a higher turnover and/or market share.
Price modelA price table which defines the available fares for a route (for single-ride tickets) or a relation (for multi-ride tickets).
RelationA set of two stations that should be used as start and destination of a customer’s trip. The term does not imply if the trip is actually possible, or if there are connections at the customer’s desired date.
ReservationA special ticket type that a customer must book if he wants to use a multi-ride ticket. The reservation makes sure that the required seats are avaialble on the desired connection.
RouteA chain of stations and their distance from each other.
Route networkA grid of routes where some stations may be used to transfer from one route to another.
Seat priceThe price for one seat on a given tour. Usually the price for one unit of a given tariff type. If the tariff type describes a group, the seat price is the unit price for the tariff type, divided by the number of seats occupied by this tariff type.
ShopA dedicated area on the Tixys platform where an operator manages his timetable and sells tickets. Consists of the administration area and the booking area.
Shopping cartA collection of temporary tickets that are reserved for a customer during the booking process. If the checkout process is completed, the tickets become permanent. If the shopping cart is abandoned, the tickets will be deleted.
Single-ride ticketThe entitlement to use a given connection with one or more passengers.
StationA geographical point where the vehicles of an operator stop to let passengers get on or off.
SubcontractorA company that fulfills services on behalf of the operator, for example if the operator has no or too few vehicles himself.
System logA list of entries that document important events that relate to an operator’s shop.
System userA user account that is administered by the operator. System users may be the operator’s employees, but also affiliates or agents need system accounts.
Tariff type(also: passenger type or cargo type) A class of a person, group or luggage to which prices can be assigned, such as “adult”, “child”, “group of five”, “bulk luggage”. A tariff type can occupy zero, one, or more than one seats.
TicketThe formal entitlement to use an operator’s services, usually issued at the end of a booking process.
Ticket codeA compound code consisting of a numerical and an alpha-numerical part. The numerical part is a platform-wide identifier, while the alpha-numerical part serves as a password-like protection. The full ticket code can be used to retrieve the ticket by download. Bus drivers check the ticket code to validate a ticket.
Ticket typeA category of a ticket. There are three general types of tickets: single-ride ticket, multi-ride ticket and reservation.
Timetable(also: schedule) A group of tours.
TourThe movement of a vehicle on a route, departing at a given date and time.
TransferThe continuation of a trip with a different vehicle, necessary to reach the final destination of a connection.
Transfer connectionA connection that requires a transfer.
TripThe act of travelling.
UserA system user or a customer; in fact, any person interacting with a shop.
UtilisationAn absolute or relative figure, indicating how many seats of a tour are occupied.
VAT modelDetermines the country or countries in which a ticket’s price is due for VAT. When a ticket is booked, the VAT model will tell the booking engine how the ticket price is to be split into price components.
Vehicle typeA type of bus, train, ship or plane used by an operator on a tour. Specifies the number of available seats as well as the features and equipment of a vehicle of the given type.
VoucherAn individual credit given to a single customer, for reasons of marketing or customer satisfaction. The voucher can be redeemed during the checkout process to reduce the booking price.
Yield managementA strategy to optimize revenue even when the demand is low. For example, if the utilisation on a tour is low, automated discounts may be applied.