Free vs. Premium
Some of the ticket features (selling agent, ticket type, price components, etc.) are only available in the “Premium“ version.
Bookings, tickets and payments
The following definitions are very important for managing
- A booking can be understood as a shopping cart that is being composed and paid for by the
customer. It contains one or more tickets. One or more payments can be made for a booking.
- Each booking is assigned to a customer. Either the customer himself makes the booking, or an
agentdoes it for him.
- Bookings cannot be viewed as such, only tickets and payments of a booking are visible in the
- A ticket is the entitlement to use an operator’s services. There are
single-ride tickets, and there are multi-ride ticketswith reservations. A ticket contains of one or more connection sections, one or more price components, and one or more passengers. It also hold a reference to the customer who made the booking.
- A payment is the process of submitting account information to a
payment service providerin order to buy the tickets of a booking. A booking can have more than one payment, which may happen if a payment fails. This can happen for example if the customer has a typo in the account details, or if the payment gateway is temporarily overloaded.
View and manage ticketsTickets are managed on the Administrator page. The access to this page is restricted to users with “Administrator” or “Customer Support” capabilities. This overview shows all booked tickets, with the most recently created tickets on top.
Search fieldsPeriod: Select the period of the booking date.Tour ID: Alternatively, show only tickets for a single
There are four types of status a ticket can have are:
|preliminary||The ticket has just been added to the cart, the customer is still in the |
|stale||If a booking is not being finished within 60 minutes, the ticket becomes “stale”. This means, the booking process can still be finished, but the seats are no longer reserved. If the booking is finished while there are still seats available, neither the customer nor the operator will know that the ticket had the “stale” status. However, if the booking is finished while the maximum utilisation has been reached, the customer will be notified that the booking has failed and he/she should contact the operator. This is really an edge case, but cannot be completely avoided, due to the nature of online shopping.|
|valid||After a ticket has been paid, it becomes “valid” and may be used for travelling.|
|cancelled||A previously valid ticket may be cancelled by an administrator, for example if the customer has changed his/her mind. The policies for cancelling tickets and refunding payments are entirely up to the operator. For Tixys, a cancelled ticket simply means that it can no longer be used for travelling.|
Ticket code: Clicking the ticket code allows downloading the ticket.Ticket type: The type of the ticket (single-ride, multi-ride, reservation) can be altered, although this is seldomly useful. The selection makes mostly sense while creating new tickets on this screen.
View and manage paymentsPayments can be viewed on the Administrator page. The access to this page is restricted to users with “Customer Support” or “Administration area›Bookings›Payments” capabilities.
A payment can have lots of different details, depending on the